Retail Security and Facility Solutions

• he client is one of India’s largest Manufacturer and Retailer of Fashion Goods Across India
• Presence across every city within India
• Retail Units are Company managed and franchisee across India
• Multiple Vendors engaged across India for Security and housekeeping Services
• High Pilferage observed across retail units located outside of Metro citizens
• Non Adherence to Company norms across different stores in security and facility management
• Compliance failure by multiple service vendors, resulting in multiple complaints with Labour Department across India
• Retailer was keen to reduce cost

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• Developed a robust process management system for security and housekeeping, which was piloted across 10 cities. This was developed out of our initiative to solve customer problem
• Built a Comprehensive Sub-Vendor Management process to manage Vendors in locations where we had limited presence, allowing customer to deal with just Vendor for all their needs
• Undertook a complete review of compliance complaints across India, allowing company to go ahead with one time solution for all cases with personnel deployed across multiple vendors
• Developed a robust compliance management system, bringing all personnel into our systems to ensure operational stability
• A Comprehensive training program was developed and implemented across all retail units in India
• Implemented a Security process and workflow revamp across warehouses and stores to reduce overall manpower requirement
• Robust Electronic Security and Inventory management systems were developed for retail units

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• We became Single solution provider for all Security and Facility needs across India
• Pilferage across retail outlets was reduced by 85% within 3 months
• 100% Adherence to compliance was ensured, resulting in no complaints in the past 3 years of our operations
• High satisfaction by Customer employees and franchisee owners across India
• Achieved a cost reduction of 14% across India in Security expenses to Retailer