Large Scale Government Staff Deployment

Large Scale Staff Deployment in Government Centers across 90 Locations within 20 days

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Company Info

  • Client is a large scale Government Services Provider, providing citizens with all Government Services in a Single Location
  • Services to be provided across state in 90 identified locations inclusive of over 70 rural locations
  • Provide services to citizens across the state with least hassles

Problem Statement

  • Staff across different skills and experience required across 90 locations within the state
  • Strong Employee Compliance system to avoid any future Audit failure from Government
  • Locations spread across state, consisting of remote locations
  • Ensure Proper Staff Attendance and Productivity Monitoring as revenue sharing agreement with Govt was in place
  • Sourcing and mobilization of right talent

Solution Provided

  • Developed a Robust Salary Model linked with Productivity, thereby ensuring productivity was maintained across all levels in every center
  • Daily Productivity measurement process to ensure issues cropping at later stage
  • App Based Attendance tracking with location mapping, ensuring attendance was captured at ease
  • Implemented Training Solutions for following staff deployed by us
    • Security Guards
    • Housekeeping Staff
    • Computer Operators
  • Comprehensive Sourcing and Onboarding strategy implemented, leading to quick hiring
  • Robust Compliance System implemented to ensure no failure at any level

Outcome

  • Deployment of over 500+ Staff across multiple locations within a 3 week period
  • Attrition level was limited to 5% over a 6 months period post commencement of operations
  • Limited Absenteeism observed
  • Less than 100 Complaint were raised by citizens on absenteeism of staff at center in the initial year of operations
  • High Citizen rating on cleanliness of Centers
  • 100% compliance of all Associates across all locations
  • Staff pay linked with productivity ensured that Client faced no challenges and costs were kept under control


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