Retail Security Solutions

A Multinational Retailer’s Journey from Multiple Service Providers to a Centralised Security Service Provider

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Company Info

  • The client is one of India’s largest Manufacturer and Retailer of Fashion Goods Across India
  • Presence across every city within India
  • Retail Units are Company managed and franchisee across India

Problem Statement

  • Multiple Vendors engaged across India for Security and housekeeping Services
  • High Pilferage observed across retail units located outside of Metro citizens
  • Non Adherence to Company norms across different stores in security and facility management
  • Compliance failure by multiple service vendors, resulting in multiple complaints with Labour Department across India
  • Retailer was keen to reduce cost

Solution Provided

  • Developed a robust process management system for security and housekeeping, which was piloted across 10 cities. This was developed out of our initiative to solve customer problem
  • Undertook a complete review of compliance complaints across India, allowing company to go ahead with one time solution for all cases with personnel deployed across multiple vendors
  • Developed a robust compliance management system, bringing all personnel into our systems to ensure operational stability
  • Comprehensive training program was developed and implemented across all retail units in India
  • Implemented a Security process and workflow revamp across warehouses and stores to reduce overall manpower requirement
  • Robust Electronic Security and Inventory management systems were developed for retail units

Outcome

  • We became Single solution provider for all Security and Facility needs across India
  • Pilferage across retail outlets was reduced by 85% within 3 months
  • 100% Adherence to compliance was ensured, resulting in no complaints in the past 3 years of our operations
  • High satisfaction by Customer employees and franchisee owners across India
  • Achieved a cost reduction of 14% across India in Security expenses to Retailer


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