Telecom Security Solutions

Streamlining of Security Operations for a Large Telecom Player

Company Info

Warehouse consists of Key Equipments needed to ensure towers are operational within 12 hours of failure
Large movement of Goods In and out on 24X7 basis
Observing high losses of goods across warehouse
Multiple failures by over 5 different Security Services provider in the past 3 years
Multiple Labour Audit failures were observed by clients with existing and old service providers
High Attrition rate of Security Staff deployed leading to operational challenges (1 in every 3 quit within one month)
Sourcing and mobilization of right talent

Developed a Robust process flow for all security operations and goods flow keeping in mind client specific requirements
Weekly Training undertaken to staff to ensure high adherence to process
Quarterly operational review with customer representative to ensure process is suited to business needs
Comprehensive Sourcing and Onboarding strategy implemented, leading to limited issue to employee absenteeism
Robust pool of personnel was developed to ensure that right persons were available for work
Ensured all the compliances are taken care of for the security staff deployed with monthly reports to Client for audit

Nil or negligible concerns raised by client in past 3 years of Operations by us. Average tenure of Security Vendors prior to us lasted for a period of 6-8 months, indicating high service levels and Customer satisfaction
Pilferage across warehouse reduced from 9% to 1% within a period of 3 months
Customer was able to scale up operations, consolidation operations across 5 warehouses to single warehouse due to high service reliability from our end
Negligible Compliance failure observed in Audits by customer
Associate attrition down to 5% on a Quarterly basis against 35% monthly observed prior

Interested in a similar solution for your organistion, the feel free to connect with us.