Startup Fulfillment Services

Enabling growth for Instant Grocery with our fulfillment solutions

Company Info

• An Upcoming Startup in the Instant Grocery Space, which commenced operations during Covid
• Raised Funding to scale up operations across India

Problem Statement

• Identification of Warehouse for Specific locations within Budget
• Establishment of Operations within 20 days of Warehouse identification
• Identification of Delivery partners within limited budget
• Sourcing and mobilization of right talent for warehouse
• SLA to be met for customer deliveries
• Handle the peak season volumes within budget

Solution Provided

• Developed a Robust process structure for identification of warehouse with specifications to ensure quick operational flow
• Developed a robust warehouse infra team, allowing for setting up warehouse within 2 weeks
• Enhanced packaging solutions to reduce leakage and breakage during transit
• Extensive QC at inbound and outbound to reduce errors in shipment, improving customer experience
• Weekly Training undertaken to staff to ensure high adherence to process
• Comprehensive Sourcing and Onboarding strategy implemented, leading to limited issue to employee absenteeism
• Robust pool of personnel was developed to ensure that right persons were available for work
• Robust pool of Gig-workers were identified and trained to ensure availability during peak periods
• Electric Vehicle Delivery and Charging Solutions were provided to keep delivery costs within control
• Ensured all the compliances are taken care of for all staff deployed with monthly reports to Client for audit

Outcome

• Warehouse acrors 40 locations went live within a average time period of 15 days per warehouse
• Pilferage was maintained way below industry average
• 99% Warehouse Staff Attendance was maintained ensuring negligible operational challenges
• High Customer Satisfaction as over 95% deliveries were delivered without any breakage or spillage due to exhaustive packaging solution
• 90% deliveries were completed within 30 mins of Inbound orders for customer
• Negligible Compliance failure observed in Audits by customer

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